Call Center and Web-Enabled CRM Services |
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| Outbound Call Center Services
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SNP provides 24/7
services for data verification, data collection, telemarketing
and business development. Our centers in 3 major time zones (GM, US-ES, IST) enable our customers to optimize coverage of any target group or customer base. Examples of outbound call center service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards, etc. |
| Inbound Call Center Services |
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SNP, through its inbound call center
services, provides the same global capability to help you
leverage all critical customer contacts. SNP' in bound call
center offers customer service and problem resolution,
technical support and consulting as well as supporting your
customer development through lead qualifying and order
processing. Some examples of the inbound call center services
- customers calling to check their order status, customers
calling to check their reservation status, product delivery
status, etc.
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| E-Mail Customer Contact Solutions |
SNP' staff is available to manage your e-mail traffic for all inquiries including common questions, problem resolution, complaint escalation, lead qualifying and order processing.
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| Live Web-Chat Services |
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We offer both proactive
and reactive live chat capabilities to help you fully leverage
your web site traffic. Our agents will engage site visitors to
clarify your capabilities, answer questions and generate business. In addition all customer contact is fully integrated with voice technologies enabling you to consolidate all customer contact histories regardless of touch pointsTechnology.
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| Infrastructure |
| We ensure optimal support
for you customers by leveraging nest-of-breed emerging
technologies Our Call center platforms include fully
integrated IVR , Data Leased Line with ISDN backup for Internet Connectivity,
MVIP- Multi Vendor Integration Protocol telecommunication bus, Uninterrupted
UPS and Generator Backup, Routers and Data Switches from
Cisco with built in redundancies, etc.
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| Human Resources |
| An extremely educated and motivated workforce
powers all services. Our CRM staffs in our Pune office in
India are among the most highly educated in the world - nearly
all agents are university educated and possess cutting edge
technical savvy. In addition, our comprehensive training
programs ensure ease of communication, efficient customer
service, and advanced product knowledge - providing a seamless
and transparent experience for your customer.
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| Blended Services: Optimizing your resources |
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SNP provides integrated services to its clients wherein the
agents are handling more than one channel simultaneously. The
agents are trained to provide support for multiple channels
and use more than one medium for communicating and processing
a contract/record.
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- Correspondence management
- Customer care
- Payroll processing
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| Transaction Processing : Extending support to
increase accuracy and reduce turnaround
time. |
SNP provides backend support and processes
voluminous transactions for its clients. Our systematic
approach towards quality control and service delivery helps
our agents/associates process transactions and consistently
perform above the client's enterprise averages. We provide
quality inputs in:
- Payroll processing
- Account maintenance and changes
- Data Conversion
- Financial statement preparation
- Accounts receivable management
- Accounts payable management
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| Back Office Services: |
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Moving from 'Information' to 'Intelligence' is our prime
motto. We provide backend support and process a high volume of
transactions for our clients.
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